FAQ
FAQs: Off-Road Vehicle Rental Questions
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Yes. We allow our 4×4 vehicles (Jeeps & Broncos) to be driven on off-road trails recognized in the U.S. Forest Service Motor Vehicle Use Maps (MVUMs) and the Hawai’i Division of State Parks. When you rent a 4×4, remember to “tread lightly” and “stay the trail” to respect the wilderness and avoid fines for illegal motorized travel.
Currently there are two prohibited trails, even for our off-road rentals. Due to the high number of rollover accidents and potential for damage, our vehicles may not be driven on Black Bear Pass or Poughkeepsie Gulch in the San Juan Mountains of Colorado.
Call and ask to speak with one of our trail guides and we will be happy to help you plan a route and to learn about operating the off-road vehicles we offer. In summer, we also provide a basic map of trails in the San Juan Mountains of Colorado. This map is placed inside each vehicle and we can also email you a copy ahead of time. We do not provide maps of other trail systems in Colorado at this time. However, there are ample resources for trail information online and topographic maps may be purchased at many retailers in Colorado’s mountain towns. We also recommend that you download an app on your smartphone such as OnX Offroad or GAIA GPS. Apps like these are helpful as they allow you to download a map of the region and your location can be tracked in the app, even when you do not have cellular service.
You must be at least 21 years of age with a valid driver’s license to rent a Jeep from us.
We require 72 hours notice from the start of your rental to avoid a charge. You may cancel your reservation and avoid a charge or receive a full refund if you email your request to cancel to sales@drivediff.com at least 72 hours prior to the scheduled start time of your rental. We do not accept cancellation requests over the phone or by text, as email documentation for cancellation requests is easier to track and manage. If you do not cancel by email request at least 72 hours prior to the scheduled start time of your rental, we will charge the credit or debit card used to secure the reservation for one day of rental charges.
$500 per rented vehicle. Within 24 hours of the rental start time, we will initiate an Authorization Hold on your debit or credit card equal to $500 per vehicle rented. This is to cover possible additional charges allowed in accordance with the Rental Agreement such as charges for damage, pet hair, cleaning, smoking, late returns, and refueling. Assuming there are no additional charges due after the vehicle is returned, the Authorization Hold will promptly be released after the vehicle is inspected and it may take a few days for the funds to become available again on your account.
The primary driver is required to provide proof of valid drivers license, proof of full coverage auto insurance (liability, comprehensive, & collision), to electronically sign the Rental Agreement, and to make payment using a credit or debit card that matches the driver’s name stated on the Rental Agreement. Additional drivers are required to sign the Rental Agreement, provide proof of valid drivers license, and provide proof of full coverage auto insurance. We prefer to receive these items electronically and prior to the day your rental starts.
We require a credit or debit card to secure a reservation. We also send you a link to make payment online and at your convenience. Payment is due 24 hours prior to the rental start time and if not paid by this time, we will charge the credit or debit card used to secure the reservation.
We allow pets. However, we recommend that you do not bring a pet on an off-road trip. Our experience is that many pets do not like traveling in a vehicle over rough off-road terrain and that some pets get ill riding in a vehicle under these conditions. Removing pet hair from the carpets and seats in our vehicles can be challenging and time consuming for our staff. Most customers do not have access to the proper cleaning equipment or do not want to take the time to adequately remove all pet hair, dirt, and debris prior to returning the vehicle. Should you decide to transport a pet inside the Vehicle, a cleaning fee starting at $30 will likely be assessed.
We are a year-round rental operation and believe that hard top Jeep & Bronco models make the most sense in Colorado due to the colder climate you may experience at elevation and our long winters. However, for summer we remove the hard roof panels on our vehicles to then install the Sunrider by Bestop, which creates a retractable top over the front row. In Kauai, we offer a one touch skyroof, which is a fully retractable and electronic soft top, year-round.
No, you do not need to clean the vehicle after your rental is over. We take care of all cleaning in-house at all of our locations. A cleaning fee starting at $30 will be assessed when a Vehicle is returned with excessive dirt, sand, mud, or water on the inside of the Vehicle. Removing pet hair from the carpets and seats in our Vehicles can also be challenging and time consuming for our staff. Most customers do not have access to the proper cleaning equipment or do not want to take the time to adequately remove all pet hair, dirt, and debris prior to returning the Vehicle. Should you decide to transport a pet inside the Vehicle, a cleaning fee starting at $30 will likely be assessed.